Software Application Support Desk - ITIL Service Desk

The software support you needed yesterday.

Your latest release is already out of date. Business changes, interface updates and technology upgrades mean you needed an update yesterday. But recruiting is risky (and expensive), and your team are already developing the next big thing.

The Synetec Software Application Support is a proactive ITL-based service desk that helps you:

Keep on top of essential maintenance (you know, the bits that no-one in your team wants to do)
Enhance user functionality (so it just works)
Deploy bug fixes (before users even know there’s a problem)
Implement change requests (before they’re out of date)
Carry out regular health checks (to pre-empt those pesky problems)

Speak to a Specialist

- Argentex

Meet Carl, co-CEO of Argentex.

Faced with an underperforming but business-critical legacy application, Carl needed to solve app issues before they impacted the business. Synetec’s service desk enabled Argentex to improve customer service, reduce the burden on development teams and remain FCA compliant in a cost-effective way.

A flexible extension of your team.

Resolve issues quickly, discover peace of mind and reduce the burden on your development team without the risk of key person dependencies:

Avoid tech debt with cloud-based tools
Inject more discipline into your monitoring process
Automated daily, weekly and monthly checklists for failsafe monitoring
Manual checklists for anything that can’t be automated and to identify potential outage risks
Keep developers motivated by reducing maintenance tasks
Easy-to-access ticket management
Detailed process documentation to prevent future problems

Speak to a Specialist

Considering AI, but need some assistance

Gain clarity on what’s possible and how we could solve the challenges you are facing.

See how quickly we could implement a solution -and what that could mean for your business performance.

Speak directly with a software specialist with domain expertise - not a salesperson.

Tell us more.

Thank you! Someone from our team will be in touch soon.

Oops! Something went wrong while submitting the form.

Application Support Desk For Business Critical Software

We maintain and monitor applications. And fix things when they go wrong. So your developers can focus on the fun stuff.

TRUSTED BY TOP-TIER COMPANIES

Award Winning

The software support you needed yesterday.

The Synetec Software Application Support is a proactive ITL-based service desk that helps you:

Meet Carl, co-CEO of Argentex.

A flexible extension of your team.

Reduce your risk and refocus your resource.