Exclusive Event: How to use Data Science to grow your revenue

Now an exclusive Webinar. POSTPONED   Unfortunately our main speaker has suffered a family bereavement so we have taken the decision to postpone the Webinar. Hopefully you understand given the current climate. We will announce a new date as soon as possible. According to research group Forrester, by the year 2020, data-driven businesses will be worth $1.2 trillion, which is

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Sentiment Analysis for Business Growth

Knowing how your customers truly feel when they interact with your business is vital, but how can you collect this data? In our previous articles, we have been discussing the benefits of using data analysis tools that use NLP (Natural Language Processing) and ML (Machine Learning) technology to ‘read’ and flag key information from the conversations you have with customers. 

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Understanding Behaviours with Machine Learning

Understanding the behaviour of your customers and staff will help you create value and growth, but how do you access this important information? In our previous article that you can read here, we discussed topic identification and how this is important in providing context to the conversations your business has with customers.  Behaviour identification is the next step in this

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