Software Service Desk

Your software applications are the heart of your business, they are critical for ensuring all your teams can function as you need them to in order to be a successful business. At the centre of ensuring the availability and functionality of these software applications is the Service Desk. The Service Desk is the centre of your company’s IT services and if things go wrong here it’s more than just the IT team who suffer; it could be reputational damage to the company. You therefore need a Software Service Desk function you can trust.

The Synetec Software Service Desk provides application support for business critical software systems. Our team of support engineers are on-call to investigate, diagnose, and resolve issues that arise with your software applications.

Separate from traditional hardware or infrastructure support, the Synetec Software Service Desk supports the software itself – specifically those issues that occur at the software application level.

Service Overview

The following is a summary of the functions and services that are provided as part of the Synetec Software Service Desk:

  • Ticket logging and management
  • Cause Investigation & Identification of customer-reported issues
  • Resolution of issues that can be solved without changes to code, configuration or pipeline
  • Escalation of development issues to the Development Queue
  • Pre-defined task execution
  • Manual databases data extracts

Additional complementary services are also available to enhance your experience and service from Synetec:

  • Application Monitoring – Ongoing monitoring of your application status and performance
  • Application End-user Support – Supporting your users and assisting them in their use of your applications
  • System Documentation – Producing technical and/or user documentation for your systems
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World Class Support from a World Class Team

By choosing Synetec you are working with a trusted partner, a team us who fully believe in The Synetec Way; a culture that focuses on delivering a World Class service for both our customers and each other. The Synetec Way is summed up in the word ‘PACE’. PACE represents who we are, what we do and why we do it:

  • P – Pulling together as a team
  • A – Accountable for our actions
  • C – Challenge the norm
  • E – Exceed expectations

If you’d like to learn more about The Synetec Way and have a World Class team support your business and your critical software applications then don’t hesitate and contact us today.

Software Service Desk April 9, 2020